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Dear Reader,

When I tell the origin story of ResultsLab, it often goes back to my first deep learning experience in college through a research methods course.

In this course, our assignment was to design and implement a small study throughout the year. Being a Sociology and Women’s Studies student, I focused on the prevalence of sexual violence for women where I was attending college – a fairly taboo topic in the late 1980’s. I was surprised, at that phase of my professional development, that much of my learning was not about the research process (how to develop a hypothesis, design data collection, capture that data and analyze it), but rather about the personal, social and political impacts of data.

Here are two learnings I’d like to highlight that have continued to guide my work throughout my career:

  • Center on participant care first, then the research
Participant experience (participant being the individual providing data) is central and do no harm is a minimum standard, though we must strive for more. The study I designed was mixed methods – asking survey questions about participant’s experience with sexual violence to a random sample of female students and interviewing a sample of those who agreed to be interviewed. Engaging in either could easily be triggering for anyone who had experienced sexual violence. I provided standard supports – opt in, clear consent, and resources available for counseling when needed. But it was the interview opportunity that surprised me.

The offer was open to anyone who wanted to engage, and one woman who responded taught me a lasting lesson. She had been a victim of sexual violence, and she had spoken to no one about it. When she received the survey, it brought back painful memories, but she reached out for an interview. We met, using a semi-structured interview. She spoke to the harm of her experience, the triggers from the survey, and the healing the survey and this interview provided. She spoke to the fact that this “research” experience was giving her a chance to process something she’d buried, tell her partner something she had never told them before, and the opportunity to help raise awareness of sexual violence.

I’m sure my approach to the interview was clunky, and this was not the end of this particular individual’s processing, but what I learned was that asking questions about someone’s experience is really first about them and what they need, and secondarily about research for the “greater good”. Since this experience, I’ve been mindful of what I ask, and how it might benefit the person I am asking.

  • Onboard stakeholders to openly receive hard data
Given the topic I chose, you might imagine that the college administration was reluctant to hear the results. This was the late 80’s and speaking publicly about sexual violence was fairly new. I learned a great deal about stakeholders, and the need to onboard them to be willing to make sense of the data, use that data as fodder to name actions, and implement changes in services and policies.

I’ve relived this reality repeatedly throughout my career – being asked to re-analyze data because a stakeholder didn’t like the results, being told “this is what we’d like the data to say” by a colleague wanting to bolster her own position, and seeing stakeholders in power re-interpret a result to frame it in a way to better meet their need vs. the need of a marginalized group. Pushing back can be intimidating, but I’ve found when I share the questionable ethics or potential harm to others I’m observing, I usually achieved an element of success.

As you engage in your own data work, who are you benefitting both personally and politically? I’d love to hear your stories.







Founder & CEO
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  • The Role of Data Ethics in Data Storytelling w/ Lexy Kassan – “Making a sacrifice of saying I'm not going to lie with numbers is really serving the public interest. It really does help to make sure that people have valid information on which to base decisions that are impacting lives on a daily basis.”

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ResultsLab is a woman-owned social enterprise that propels organizations, communities, and networks to the next level of impact through quality design and effective use of data. We are reinventing impact management by providing strategic design and capacity building for data informed decision-making to organizations and networks that exist to drive change for our communities.


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